To add participants to a group within a community, you select from lists that are already selected for the community.
In other words, group participants are based on community participants. Before a list can be added to a group, it must first be selected at the community level.
If the same participant is included more than once through different lists, duplicate participants are removed automatically.
You may also see an Individual Participants section. This section shows participants added individually, including participants approved through group requests and participants migrated from the previous setup, where participants were selected one by one.
Navigate to the group
From the Communities module, click Community. Under the relevant community, click Community Details.
Click the three dots next to the group you want to update and click 'Edit'.
Go to Step 2: Participants.
How it works
In Step 2: Participants, you can select from the available categories to add participants to the group.
Only lists selected for the community can be added to the group.
If the list is not available
If a list does not appear in the group participant selection, it has not been selected at the community level yet.
First, check the community participant settings. If the list is available there, select it to make it available for the group.
If the list is not available at the community level, create it in Contacts, add all participants who need to be in the group, and then select it in the community settings.
How to create and prepare a new list
Go to Contacts and create a list that matches your group.
You can add people to the list in one of the following ways:
- Smart List: filter contacts by criteria
- Contact List: select people manually
For small groups, manual selection is often the fastest. For larger groups, you can import contacts into the list.
After adding participants, review the list to make sure it is complete.
You can refer to the articles Creating Contact Lists and Smart Lists and Different Ways to Segment Contacts.
Add the list to the community
Go to Communities, open the relevant community, and click Edit Community.
In the Participants section, select one or more lists, then save your changes.
Once the list is selected for the community, it becomes available in the group participant selection.
Note
The Manage Participants section is a legacy feature. It allows you to view and remove participants added individually before the update on April 12, 2026.
Check out the video tutorial