This article explains how to configure Reward Points for memberships and use them for event registrations.

Reward Points let you assign points to membership types and allow members to use those points to register for events.

Points are tied to the membership and tracked automatically.

Important
Reward Points must be enabled on both the membership type and the event ticket.
Enabling only one will not allow members to register using points.

Table of Contents

• Enable Reward Points for a Membership Type
• Enable Reward Points for an Event Ticket
• Adjust Reward Points for a Member
• Email Notifications
  • Points Added
  • Points Deducted
  • Points Refunded
• Use Reward Points in My Glue (Member)
• Public Display
• Frequently Asked Questions

Enable Reward Points for a Membership Type

1. Go to Membership Settings.

2. Select Membership Types.

3. Open a membership type.

4. In General Information, enable Add Reward Points.

5. Two sections are available:

   1. On Application: enter the number of points issued when the membership starts for new members.

   2. On Each Renewal: enter the number of points issued on each renewal.

      If either field is left empty, no points are issued for that stage. We can enter a value between (1–9,999) in the field.

6. Save.

This applies to individual and corporate membership types and can be enabled for new as well as existing membership types.

Enable Reward Points for an Event Ticket

1. Open the event.

2. Go to Tickets & Discounts under Registration Settings.

1. Add a new ticket or add a new price option for an existing one.

2. Set Price Type to Reward Points.

3. Enter the required number of points.

4. If applicable select if access should be restricted to specific membership types.

4. When Reward Points is selected as the price type, the following Re-credit Points options are available:

   • Refund on Cancellation: points are returned immediately if the attendee cancels.

   • Refund After Event Ends: points are returned after the event ends. 

5. Save.

Adjust Reward Points for a Member

Admins can manually adjust a member’s Reward Points balance from the member’s Membership profile.

1. Open the member’s Membership profile.

2. Click on the three-dots and select Adjust Reward Points.

3. Choose whether to:

   • Add Points

   • Deduct Points

4. Enter the number of points.

5. If needed, enter a reason (up to 100 characters). The reason is shown in the system email notification.

6. To make added points expire, enable Temporary Credits and select the expiration date.

7. If needed, disable the email notification for this action.

8. Save.

The updated balance is reflected immediately.

When a member registers for an event using Reward Points, temporary points are used first. If there is more than one set of temporary points, the points that expire sooner are used first.

All point additions and deductions are recorded in the Activity Timeline for admins to track.

A Rewards filter is available to show Reward Points activities only.

Email Notifications

Members can receive an email notification when points are added, deducted or refunded.

Points Added

Points Deducted

Points Refunded

Use Reward Points in My Glue (Member)

Members can:

• View their balance in the Reward Points tab

• See points for each Membership Type in case there is more than one

• Identify eligible event tickets by a points indicator

• Select Points during checkout

• View point usage in event registration details

• View their Reward Points transaction history in the Reward Points tab in My Wallet

Public Display

• Membership point benefits can appear on the organization website

• Event pages show point requirements for eligible tickets

Frequently Asked Questions

Can Reward Points be adjusted in bulk?
No. Reward Points can only be adjusted one member at a time.

Can members combine cash and points for the same ticket?
No. A single ticket cannot be paid for with both cash and points.

Can members purchase multiple tickets using both cash and points in the same registration?
Yes. For example, a member can purchase one ticket priced at 50 USD and one ticket priced at 5 points. In that case, 50 USD is charged and 5 points are deducted.

Can Reward Points data be exported?
No. Reward Points data cannot be exported at the moment. It can only be viewed at the event level.