Installment Payments

What Are Installment Payments?

Installment payments allow members to split their membership dues into smaller amounts. This reduces the upfront cost for members and helps your organization maintain steady cash flow.

Members can also use installment payments when renewing their memberships. When enabled, members can select an installment payment plan on the public site at renewal.

If Auto Renewal is enabled and set as the only renewal option, recurring payments will be activated and the credit card will be charged automatically. In this case, installment payment options will not appear on the public site.

Compatibility

Membership Types

Available only for 1-term Membership Types with a 12-month duration.
For existing Membership Types, if you create a new version with installment payments enabled, existing members can select installment payments at their next renewal.

Payment Gateways and Methods

Works only with the Online Payment method.
Available only for accounts using Paygage or Stripe as their payment gateway.

How It Works

For Admins

Enable for Your Organization

Go to Membership Settings.
Select General Information → Payment & Refund Options.

Scroll down to Enable Installment Payments.
Check Enable Installment Payments.

Enable for a New Membership Type

Go to Membership Settings.
Select Membership Types → Add Membership Type.

Under Advanced Pricing, check Enable Installment Payments.

Select Monthly and/or Quarterly as the billing frequency.

Enable for an Existing Membership Type

Go to the Membership Type settings.
Click the three-dot menu → Edit.

Click Create New Version.

Under New Version Advanced Pricing, check Enable Installment Payments.
Select Monthly and/or Quarterly as the billing frequency.

Note: This change is proactive, not retroactive. Existing members will only be able to use installment payments at their next renewal when the new version becomes active.

How to Track Installment Payments

Installment Plans

From your dashboard menu, go to Memberships → Installment Plans. Under Installment Plans, you will find a list of your Memberships that have Installment Payments enabled. From this list you can see billing status, billing frequency, total amount billed, and total amount paid for each membership.

A column titled Item Type is included to indicate whether the installment relates to a Membership Application or a Membership Renewal.

The column is configurable and exportable.
Both basic and advanced filters are available for Item Type.

Installment Plan Status

On Track – The plan is active, and installment payments are being processed as scheduled.
Completed – All installment payments have been made, and the plan is closed.
Past Due – Payment has not been made before the grace period ends. The due date marks the end of the grace period.
Cancelled – The plan was cancelled by the admin.

Also, there are basic filters available in Installment Plans to help you narrow down your searches.

Membership Profile

The installment payment progress is also displayed in the Finance Details section of the membership profile for both applications and renewals.

Go to Membership Profile → Finance Details

Installment payment activities, including those for renewals, are recorded in the Membership Activity Timeline.

Dashboard Widget

You can also view Installment Payment statistics from the dashboard widget.

Invoices & Receipts

Go to Invoices
- Go to Finance → Invoices

The Item Type column shows whether the invoice relates to a Membership Application Installment or a Membership Renewal Installment. This column is configurable and exportable.

Preview Invoice/Download PDF
- Select the plan you want to view an invoice for, click the three-dot menu, then click Preview Invoice or Download Invoice

You can view your Installment Payment Invoices and Receipts

Cancelling Installment Payments

Go to Installment Plans, click the three-dot menu, then click Edit

Click Cancel Installment Plan

Admin users can cancel and Installment Plan. Once cancelled, the plan cannot be re-enabled.
The Member will receive an email notification when an installment plan is canceled.

Automated Emails

Upcoming Installment Payment Reminder

A reminder email will be sent 7 days prior to the next installment payment date to effectively prompt members and improve on-time payment rates.

Action Required: Installment Payments Declined

A notification email will also be sent to the member in the event of a failed installment payment.