What Is It?

The Passing Payment Processing Fees feature lets you pass payment gateway fees directly to your customers instead of absorbing the cost yourself.

Processing fees (also referred to as surcharges) are regulated in some jurisdictions. Rules may vary depending on your location and payment method. 

Glue Up provides tools to configure processing fees but does not determine or enforce compliance with local regulations. You are responsible for ensuring your use of this feature complies with all applicable laws. We recommend that you: Review your local regulations before enabling processing fees.

Clearly communicate any additional fees to your customers

Confirm how your payment provider handles different payment methods 

Why Use It?

This makes payment costs transparent and easier to manage for your organization.

Where to Enable It

Enable this feature in the following areas:

• Events: Event → Registration Settings → Payment Options → Scroll to the bottom to find Processing Fee Options.

• Memberships: Membership Settings → General Information → Payment & Refunds Options → Scroll to the bottom to find Processing Fee Options.

• Custom Invoices: While creating an invoice, scroll to the bottom to find Processing Fee Options.

Configuration Options

In the Processing Fee Options section, you can:

• Set the processing fee as a fixed amount or a percentage.

• Choose to make the fee optional (customer can opt in) or mandatory (automatically included in the total).

• Customer view: The processing fee is clearly displayed—customers always see the amount and whether it's optional or required.

• Apply taxes by selecting the relevant tax rules from those created in the Taxes settings.

Tracking Processing Fees

In the Finance > Payments section, filter transactions based on whether a processing fee was applied.

Invoices display the processing fee as a separate line item to ensure clarity for both the organization and the customer.