Derive key insights from the collected Event Survey Report

After the survey is sent out, you can view the survey responses and survey email reports.

In the Event Dashboard, you can now see the Survey widget, which shows you a list of the scheduled surveys. If you would like to view the draft survey, please go to 05. Follow Up – Surveys section.

In the Surveys widget, you can see the quick reports on the survey’s expiry date, open rate, click rate and average completion time. Also, click the three dots icon and select View Details to enter the survey’s summary page.

Alternatively, you may access the survey report from the right-side panel (05 Follow Up) by clicking 'Survey'. From this section, you’ll be able to view surveys in Draft, Active, or Expired/Closed status.

By clicking the three-dot icon, you can choose to Preview in Browser, Pause the Survey, View Results, Copy, or Close the Survey. To access the Summary, Campaigns, and Responses reports, select 'See Results' from the options under the three-dot icon.

Summary

In the Summary tab, you can:

• Preview the survey form in a browser
• Pause the survey
• Resume the survey
• View the survey responses, including the total number of responses, surveys delivered, opened, and more.

Campaign

In the Campaign tab, you can view all the recipient’s first name, last name, email address, email delivery status, submission date, survey click date, and go to recipient’s CRM profile. Also, you can search, export the campaign report, and manage the displayed columns.

Responses

In the Responses tab, you can view how did the attendee respond to every question on the Survey.