| Email Template | Description |
| Welcome Email | The welcome email is an optional automated email that can be customized. It is sent alongside the membership activation email. Users can choose to enable or disable it and decide when it is sent. This email can be used for communicating the necessary information for members to make the most of their membership. One key difference is that the welcome email offers more customization choices compared to the activation email. |
| Awaiting Application Fee Payment | The "Awaiting Application Fee Payment" email is an automatic email sent to applicants to remind them that they need to pay the fee for their membership application. When applicants receive this email, they can click on it to choose their preferred payment method and complete the payment. However, this email will only be sent if the organization administrator has activated the option to charge a separate application fee in the Membership Type Settings. It's important to note that only the content of this email can be personalized. |
| Application Awaiting Approval | The "Application Awaiting Approval" email is an automated email that informs the applicant that their application has been received and is currently waiting for approval from the organization administrator. It's important to note that this email will only be sent if the organization administrator has enabled the approval process in the Application Workflow section of the Membership Type Settings. |
| Application Awaiting Payment | The "Application Awaiting Payment" email is an automatic email that informs the applicant that their membership application is awaiting payment and allows the applicant to view and select available payment methods. This email may include a copy of the invoice attached to it, but only if the option to include invoices in emails has been activated in the Finance settings. It's worth mentioning that the wording of this email can be personalized according to preferences. |
| Application Payment Instructions | The "Application Payment Instructions" email is an automatic email that delivers the payment instructions for the chosen payment method. This email is sent when an applicant selects their preferred method of payment, and it may also include the invoice if applicable. The wording of this email can be personalized according to preferences. |
| Application Awaiting Activation | The "Application Awaiting Activation" email is an automated email that informs the applicant that their membership application is awaiting activation by the organization administrator. This email will only be sent if the activation step has been enabled in the Application Workflow section of the Membership Type settings. The wording of this email can be personalized according to preferences. |
| Membership Activated | The "Membership Activated" email is an automatic email that informs the applicant that their membership is now active. It includes a link that allows the applicant to log in to their Glue Up account. From there, they can view their profile or register for a Glue Up account if they haven't already done so. The wording of this email can be personalized according to preferences. |
| Application Declined | The "Application Declined" email is an automatic email that is sent out when an organization administrator declines a membership application. The wording of this email can be personalized according to preferences. |
| Membership Canceled | The "Membership Canceled" email is an automatic email that is sent when an organization administrator cancels an active membership. It notifies the member that their membership has been canceled. The wording of this email can be personalized according to preferences. |
| Platform Migration to Glue Up | The "Platform Migration to Glue Up" email is an automatic email that is sent when an organization administrator activates memberships that were imported in bulk using an Excel spreadsheet. This email can be disabled by accessing the Membership System Email Templates page and toggling the corresponding setting. The wording of this email can be personalized according to preferences. |
| Member Invitation Declined | The "Member Invitation Declined" email is an automatic email that is sent when an organization administrator declines a request to add a member to a Corporate membership plan. This request is typically submitted by the Primary Member of the membership. The email is only applicable to organizations that have enabled this feature in the Membership Type settings. The wording of this email can be personalized according to preferences. |
| Primary Member Changed | The "Primary Member Changed" email is an automatic email that is sent to the original Primary Member when their role as the Primary Member in a Corporate Membership Plan is transferred to someone else. This email is triggered and delivered to notify the original Primary Member of the change. It's worth noting that the content of this email can be personalized according to specific preferences. |
| Membership Expiration Notice | The "Membership Expiration Notice" email is an automatic email that is sent to members when their membership is approaching its expiration date. The timing and frequency of sending this email depend on the Notifications Settings defined for the Membership Type. The content of this email can be customized to meet specific requirements. |
| Membership Expiration and Auto-Renewal Notice | The "Membership Expiration and Auto-Renewal Notice" email is an automatic email that is sent when a membership plan is nearing its automatic renewal period. This applies only to membership types that have the auto-renewal feature enabled. The content of this email can be customized according to specific preferences. |
| Membership Expired Notice | The "Membership Expired Notice" email is an automatic email that is sent when a membership plan has expired. It informs the member that they no longer have access to the membership. The content of this email can be customized to suit specific preferences. |
| Grace Period Ending Soon Notice | The "Grace Period Ending Soon Notice" email is an automatic email that is sent when a membership is approaching the end of the grace period. This period allows the member to retain access to their membership plan for a limited time after its official expiration. However, this email serves as a reminder that the grace period is ending soon, and after that, the member will no longer have access to their membership plan. It's important to note that this functionality is applicable only to membership types where the grace period feature has been enabled. The content of this email can be customized according to specific preferences. |
| Start of Grace Period Notice | The "Start of Grace Period Notice" email is an automatic email that is sent when a membership is approaching the beginning of the grace period. This period allows the member to retain access to their membership plan for a specified time after its official expiration. This email serves as a notification that the grace period is about to commence, providing the member with a heads-up regarding the upcoming access extension. It's important to note that this functionality is applicable only to membership types where the grace period feature has been enabled. The content of this email can be customized according to specific preferences. |
| Grace Period Expired | The "Grace Period Expired" email is an automatic email that is sent when the grace period for a membership ends. This period allows the member to retain access to their membership plan for a specified time after its official expiration. However, this email serves as a notification that the grace period has now concluded, indicating that the member's access to the membership plan has also expired. It's important to note that this functionality is applicable only to membership types where the grace period feature has been enabled. The content of this email can be customized according to specific preferences. |
| Renewal Awaiting Approval | The "Renewal Awaiting Approval" email is an automated email that informs the applicant that their renewal application has been received and is currently waiting for approval from the organization administrator. It's important to note that this email will only be sent if the organization administrator has enabled the approval process in the Renewal Workflow section of the Membership Type Settings. |
| Renewal Awaiting Payment | The "Renewal Awaiting Payment" email is an automatic email that informs the applicant that their membership application is awaiting payment and allows the applicant to view and select available payment methods. This email may include a copy of the invoice attached to it, but only if the option to include invoices in emails has been activated in the Finance settings. It's worth mentioning that the wording of this email can be personalized according to preferences. |
| Renewal Awaiting Recurring Payment | The "Renewal Awaiting Recurring Payment" email is an automatic email that is sent when the renewal application has been approved by the organization administrator, and the scheduled automatic payment is approaching. This email is only received by members if the Renewal Approval step and Automatic Recurring Payment feature have been enabled for the specific Membership Type. |
| Renewal Payment Instructions | The "Renewal Payment Instructions" email is an automatic email that delivers the payment instructions for the chosen payment method. This email is sent when an applicant selects their preferred method of payment, and it may also include the invoice if applicable. The wording of this email can be personalized according to preferences. |
| Renewal Complete | The "Renewal Complete" email is an automatic email that is sent when the renewal application has been successfully processed, and the membership has been extended. This email serves as a confirmation that the renewal process has been completed, and the member's membership has been successfully extended. It's worth noting that the content of this email can be customized according to specific preferences. |
| Renewal Declined | The "Renewal Declined" email is an automatic email that is sent to a member when their renewal application has been declined by an organization administrator. This email is specific to membership types where the Renewal Approval step has been enabled in the Renewal Workflow section of the Membership Type settings. It serves as a notification to the member that their renewal application has been declined. It's important to note that the content of this email can be customized according to specific preferences. |