Overview
Tiered Memberships allows you to sort all your membership types into tiers starting from the most basic membership upwards. This feature allows you to easily upgrade membership(s) to a higher membership plan. Additionally, by using this feature your members will see the benefits of upgrading their memberships.
How to set up membership tiers
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Click the gear icon in the top-right corner under Membership Settings.
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Select Membership Types.
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Membership types are split into two tabs: Individual and Corporate.
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Choose the correct tab. Existing membership types appear under Non-tier Memberships.
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Drag and drop membership types into the desired tier.
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The number beside each type shows its position in the hierarchy (1 = highest tier).
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Leave a type under Non-tier Memberships if you don’t want it in the tiered system. These remain accessible as before.
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Note 1: To allow members to choose whether to upgrade or keep their current membership during renewal, the confirmation step must be enabled in the Membership Renewal workflow settings for that membership type. If it’s not enabled, this option will not be available.
Note 2: Members can upgrade only to memberships ranked above their current one. For example, Tier Rank 1 cannot upgrade further, while Tier Rank 2 can upgrade to Tier Rank 1 or remain in their current tier.
Note 3: If the autorenewal feature is enabled—that is, if Activate Recurring Payments and Skip approval/confirmation steps are enabled in the General Information tab of membership type settings—both confirmation and approval steps are skipped. Members cannot upgrade, even with tiered memberships enabled, unless they disable autorenewal in My Wallet in My Glue or contact the organization to upgrade manually.
How to upgrade memberships
For Members
A key benefit of this feature is that it encourages members to upgrade by showing available options and advantages. During the renewal period, members can upgrade by clicking “RENEW NOW” in their My Glue accounts. Members can confirm and pay in the same flow. Upgrades are only allowed to higher tiers within the same category (individual or corporate); switching between categories is not permitted.
Additionally, they would be able to see and choose other non-tiered membership types as seen below.
For Organization Admins
In the Workflow Manager section of the Memberships module, click on Renewals. Click on the three-dots button next to a renewal request and select “Upgrade renewal”. This option will only appear for membership types that are on the tiered list. Additionally, by using the “Upgrade renewal” button, easily change the membership type of an applicant to one on a higher tier.
FAQs
Q: What happens if a member accidentally confirms the wrong membership?
A: They must contact the organization admins so they can edit the renewal.
Q: When are invoices created?
A: After the member confirms renewal and moves to the payment stage.
Q: Are members already in “Awaiting Payment” affected by adding a confirmation step?
A: No. Only future renewals are affected; current members remain in Awaiting Payment.